TERMS AND CONDITIONS

Deposit and Payment

A 50% deposit is required is required to begin printing. Payment in full is expected when the order is complete and before we release the order for shipping. We accept checks, PayPal, and all major credit cards (American Express, Discover, Master Card, Visa, and most debit cards). If a completed order is not paid for within 10 business days an additional financing charge will apply.

Printing & delivering your order internationally

We have associated printers in different countries and we may print and ship your order from our associate printers directly from overseas. By printing internationally, we can make full-quality offset runs cost-effective at run sizes as small as 50 copies, and for runs of 1000-10,000 copies the price difference is truly dramatic.

For quality assurance purpose, please let us know if you have any specific questions or concerns before you proceed with your printing orders internationally.

Turnaround Time

Typical turnaround time is 10 working days from the time that a 50% deposit is collected and art mockups are approved with a signature or via email. Some services like relabel will add to our typical turnaround. Rush charges may apply for orders needed sooner than our typical turnaround.

Turn time in larger orders (1500 pieces or more than 5 designs) may require longer time to produce. Please inquire about our current turn time on larger orders.

Deadlines

All orders with a specific deadline must receive written confirmation from usaboxmaker.com Requesting a deadline does not make it effective, as scheduling often needs to be confirmed with our production manager.

Orders placed after December 12 through December 24 are subject to a 15-day turnaround time.

Rush Orders

We understand that there are occasions when orders are needed sooner than 10 business days and we strive to fulfill those orders. If an order is being shipped, then the rush charges may apply to our production time only. The amount of time it takes the carrier to get the order to you is not guaranteed by USABoxMaker. Rush orders require payment in full to begin printing. We cannot guarantee that we will accommodate all rush orders.

Estimates

Estimates expire in 30 days. Estimates are subject to change upon review of submitted artwork. Prices may be revised at the time of invoice based on actual prints.

Art and Preparatory Materials

Final print ready art files must be uploaded according to the specifications on our website. Print ready artwork will not incur any additional fees. If further art work is necessary, art time will not be billed. Artwork must be submitted with a corresponding purchase order. Art files should be named in correlation with the job name and PO. USABoxMaker will print art files as they are received, we will assume that all images have been sized for final print dimensions.

Graphic Design Services

Here at USABoxMaker, we recommend customers come with their own art, or work with a graphic designer on their own time to develop the art for their project, in order to ensure that your boxes are printed in a timely fashion. However, if this is not an option, we are offering free graphic design services.

Before beginning any graphic design work, the client and designer will clearly lay out exactly what work is to be done, and how the end product will look. The graphic design work that is time consuming but may not be evident until the final product is printed, such as color separations, and redrawing certain elements to make them print ready at high resolutions and these are considered when the designer gives an estimate for how long a project will take.

Once the estimate for graphic design work has been approved by the client, and terms agreed upon, the designer will begin working, the graphic design department can only do the work that you ask for, so please be explicit about the end product you have in mind, and when presented with works progress, please state clearly what you like, and what needs to be changed (and how). With each project, the client will be allowed two revisions (minor quick fixes, such as “move this text slightly” may not count towards these, at the designer’s discretion).

We have a limited amount of time to spend on creating customer art since we need to focus on printing. In some instance, we may have to reject requests for graphic design work when our workload does not permit.

Best Print Method

We will always what we think is the best print method for your job unless you specify otherwise.

Pantone Color Matching

All custom pantones will be billed separately, Color and pantone matching on Offset press is not exact or guaranteed although we typically are able to print colors very, if not perfectly matched.

There may be a reasonable variation in color due to a number of factors. You cannot trust the colors on our mockup to be true when viewed on a monitor or printed page. Using a Current Pantone book is the best way to accurately communicate color with us. If you are sensitive about the print color, then please verify against a Pantone swatch. We cannot be held responsible for a color verified against the visual mockup only.

Mistakes and Misprints

In the event that we make a terrible error in your printing job, then we will reprint the order for you at no additional cost. We do not offer refunds. This rarely happens and really only applies to serious mistakes like printing the wrong art, printing the wrong location, or ordering the wrong color.

We try to minimize it, but misprints do happen and we cannot predict when. Work with us and plan ahead.

Overruns and Underruns

Overruns or underruns not to exceed 10% on quantities ordered shall constitute acceptable delivery. USABoxMaker will be actual quantity printed. In other words, we may print too many Boxes (extremely rare) or we may botch a few and deliver a few less than ordered. This is nature of the printing industry. If you REQUIRE exact quantities, then please have a conversation with us about it. We’ll likely need to charge an “exact quantity fee” in order to insure this, meaning that we’d order more than we need in case there is a misprint. We will return the unprinted garment and pay the restocking fee.

Shopping

Once the shipment is handed over to the carrier, we cannot guarantee timeliness or exact delivery dates, we do ship internationally to same countries. If you need an order shipped outside of the United States, then we would encourage you to contact us to make sure we service that country. Otherwise, you would need to use a shipping broker or freight forwarder in order to handle the complexities of international shipping.

Split Shipping

We can split your order and ship to multiple locations, billable at current rates, please let us know about the split shipment before we print and box your order, otherwise additional charges may apply.

Receiving your Order

We encourage you to check the quantities of the Products you receive from us immediately. USABoxMaker cannot be held accountable for defects or problems with your order unless contacted with 48 hours of delivery.

Order Cancellation

In the event an order needs be cancelled, refunds of deposits will be based on the status of the order (Have the items been ordered? Have any of the items been printed? Etc.) and may be subject to penalties and/or restocking charges.

Our Sales Tax Policy

USABoxMaker is required to collect tax on purchases shipped to any state(s) where sales tax is applicable. Sales tax will be calculated based on the printing and finishing product subtotal.

Tax-Exempt Individuals

If tax was charged on your order and you would like to claim tax-exempt status, you can request an adjustment for the amount of sales tax charged by sending in documentation of your tax-exempt status. Before or after placing your order through the site, please fax a copy of your tax-exempt certificate along with your order number to the attention of the Credit department at (888) 695-3991. After receiving your certificate, we will send you a confirmation Email.

Copyright Notice

You, the User, acknowledge that all content included on the side, including, without limitation, the information, data, software, photographs, graphs, typefaces, graphics, images, illustrations, maps, designs, icons, written and other material and compilations (collectively, “Content”) are intellectual property and copyrighted works, of USABoxMaker and/or various third-party providers (“providers”). Reproductions or storage of Content retrieved from this site, in all forms, media and technologies now existing or hereafter developed, is subject to the U.S. Copyright Act of 1976, Title 17 of the United State Code.

General Limitation Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL USABOXMAKER-INCLUDING ITS RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, REPRESENTATIVES, OR AFFILIATES (COLLECTIVELY, THE “COVERED PARTIES”)-BE LIABLE FOR ANY INJURY, DEATH, LOSS, CLAIM, DAMAGE, ACT OF GOD, ACCIDENT, DELAY, OR ANY SPECIAL, EXEMPLARY, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, WHETHER BASED IN CONTRACT, TORT OR OTHERWISE, WHICH ARISE OUT OF OR ARE IN ANY WAY CONNECTED WITH ANY USE OF THIS SITE OR WITH ANY DELAY OR INABILITY TO USE THIS SITE, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS OR SERVICES OBTAINED THROUGH THIS SITE, EVEN IF A PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES.

If notwithstanding the above, a Covered Party is found liable of any loss or damage relating to the use of this Site, the User agrees that the liability of any such party shall in no event exceed the fee or charge to the User assessed by USABoxMaker for making a Request.